Welcome to our Help Center! Write your question to the right and hopefully your answer will appear.
Or just scroll down to the FAQ.
Fits & Products
Ordering & Payment
I am placing an order to a non-EU country, does the price at checkout include customs, duties and/or taxes?Why isn't my payment accepted?How do I enter my phone number at checkout?Can I purchase a gift card online?What is Nudie Jeans’s policy on confidentiality?I can't place an order?How can I verify the authenticity of Nudie Jeans retailers?
Shipping
Returns
How do I return my order?Can I return holiday gifts?The return period is over, can I still return it?How long will it take before I receive a refund?I have a complaint, what can I do?Can I exchange for another size?Can I return or exchange a Nudie Jeans item I purchased at another retailer?Can I send back an order using a different courier?